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Return Policy
I want you to be happy with your purchase! Here’s how I handle returns and exchanges:
Custom Printed Items
- Damaged or Defective: Contact me within 7 days with a photo of the issue for a replacement or refund.
- Size Issues: No exchanges for size issues. Please check the size chart carefully before ordering.
- Change of Mind: For UK customers, you have 14 days to return items for any reason. Non-UK customers cannot return items for change of mind.
- Return Shipping: I cover shipping for defective items. You cover for size exchanges and change of mind returns.
Curated Items Through Third-Party Retailers (Amazon, Target, Etc)
- Returns: Handled through Amazon. Please follow their return process.
Items from Other Suppliers
- Damaged or Defective: Contact me within 7 days with a photo for a replacement or refund.
- Size Issues: Depends on the supplier’s policy. Check the size chart carefully.
- Change of Mind: For UK customers, you have 14 days to return items for any reason. Non-UK customers cannot return items for change of mind.
- Return Shipping: Supplier covers shipping for defective items. You cover for size exchanges and change of mind returns.
Questions? Contact me anytime. Your satisfaction is important to me!
Separate Policies
Custom Printed Items
- Damaged or Defective: Contact within 7 days with a photo. Replacement or refund arranged.
- Size Issues: No size exchanges. Check size chart before ordering.
- Change of Mind: UK customers can return within 14 days for any reason. Non-UK customers cannot return items for change of mind.
- Return Shipping: I cover shipping for defects. You cover for exchanges and change of mind returns.
Affiliate Items (Amazon)
- Returns: Handled through Amazon’s return process.
Items from Other Suppliers
- Damaged or Defective: Contact within 7 days with a photo. Replacement or refund arranged.
- Size Issues: Depends on supplier policy. Check size chart before ordering.
- Change of Mind: UK customers can return within 14 days for any reason. Non-UK customers cannot return items for change of mind.
- Return Shipping: Supplier covers shipping for defects. You cover for exchanges and change of mind returns.
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Privacy Policy
Your privacy is important to me. This policy explains how I collect, use, and protect your personal information.
Information Collection
- Personal Data: I collect information such as your name, email address, and shipping address when you make a purchase or sign up for my newsletter.
- Payment Information: Payment details are processed securely through a third-party service and are not stored on my servers.
- Cookies and Tracking: I use cookies to improve your shopping experience and for analytics purposes.
Use of Information
- Order Fulfillment: Your information is used to process and ship your orders.
- Communication: I may send you emails about your order or other updates.
- Marketing: With your consent, I may send you newsletters and promotional offers.
Data Sharing
- Third-Party Services: Your data may be shared with third-party services such as payment processors, shipping companies, and email marketing platforms.
- Affiliate Programs: I participate in affiliate programs, including Amazon Associates. Affiliate links on my site may result in a commission if you make a purchase through them.
GDPR Compliance:
- Access and Deletion: You have the right to access, update, or delete your personal information. Contact me at [email address] to make a request.
- Consent: By using my site, you consent to the collection and use of your information as described in this policy.
Security:
- Protection: I use secure servers and encryption to protect your data.
- Data Retention: I retain your information only as long as necessary for the purposes stated in this policy.
Newsletter Signup
By subscribing to my newsletter, you agree to receive emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the link at the bottom of the emails or contacting me at contact@homemadehooplah.com.